Contact Us

We help with sizing, products, orders, delivery, returns, payments and your MODAVES Club subscription. Contact us first and we will sort it out.

Customer service

Email: support@modaves.com
Telephone: [PHONE NUMBER]
Contact form: [CONTACT FORM URL]
Website: https://modaves.com
Company: SO CREPES (trading as MODAVES), 27 Boulevard Gambetta, 30000 Nîmes, France

Please do not post returns to our head office. Returns go to the address we send you with your return instructions.

Opening hours

Day Customer support
Monday–Friday 09:00–18:00
Saturday 10:00–14:00
Sunday and UK bank holidays Closed

You can email us at any time. Emails sent outside opening hours are answered on the next working day.

Response times

We reply to emails within one working day and resolve most questions within two working days. For delivery investigations or product claims that take longer, we update you at least every three working days until the case is closed.

What to include

Your order number, the email address used at checkout and a short description of the issue. For product issues, add the product name and size and, if possible, a photo. Never send card numbers, security codes, passwords or one-time codes by email or phone.

Quick links

  • Return: email support@modaves.com with the subject Return request — [order number].
  • Skip a month of MODAVES Club: click Skip this month in your account or in your reminder email, or email Skip this month to support@modaves.com, before 23:59 on the day before your billing date.
  • Choose or change this month's design: in your account at [CLUB MANAGEMENT URL], before 23:59 on the day before your billing date.
  • Cancel MODAVES Club: click Cancel subscription in your account at [CLUB MANAGEMENT URL], or email Cancel MODAVES Club to support@modaves.com. Cancellations received before your next billing date take effect immediately, including outside opening hours.
  • Privacy requests: subject Privacy request.
  • Security reports: subject Security report — MODAVES.
  • Accessibility help: subject Accessibility support.

Last updated: 19 October 2026.