- Choosing a selection results in a full page refresh.
Every MODAVES product should match its description, be of satisfactory quality and be fit for normal use. If something is wrong, we fix it.
Under the Consumer Rights Act 2015, you can reject faulty goods within 30 days for a full refund. After that, you are entitled to a repair or replacement, and if that doesn't fix the problem, a price reduction or refund. This policy does not limit any of these rights.
We do not offer a separate commercial warranty beyond your legal rights unless a product page says so. Any such warranty will state who provides it, how long it lasts, what it covers and how to claim.
Email support@modaves.com with the subject Product issue — [order number]. Tell us the product, size and what is wrong, and add a photo of the item and its label if you can. Please don't send personal photos. If you can't take a photo, tell us and we will find another way.
We check whether the item is faulty, damaged in transit, wrong or not as described. Depending on the case and your rights, we replace it, repair it, reduce the price or refund you. If a replacement is out of stock, we refund you. We pay return postage and replacement delivery for valid claims. There is no restocking fee.
Normal wear and tear, damage from washing against the care instructions, alterations, or accidental damage after delivery. We look at every case individually.
The hygiene-seal rule applies only to change-of-mind returns. Faulty or wrong hygiene-sealed items, including items in a MODAVES Club box, are always replaced or refunded; we will tell you whether to send them back or dispose of them.
If you think a product is unsafe, stop using it and email support@modaves.com with the subject Product safety concern. If we identify a safety issue, we contact affected customers directly and publish recall instructions.
We reply within one working day and resolve most claims within five working days of receiving the details. For longer investigations, we update you at least every three working days.
Last updated: 19 October 2026.
Thanks for subscribing!
This email has been registered!