Returns & Refunds Policy

You have 30 days from delivery to return eligible items for any reason. There is no restocking fee. This is in addition to your statutory rights.

At a glance

Situation Time limit Return postage Outcome
Changed your mind / wrong size 30 days from delivery Paid by you Full refund of the item price
Faulty, damaged, wrong item or not as described Contact us as soon as you notice; statutory rights apply beyond 30 days Paid by MODAVES Replacement, repair or full refund
Parcel not delivered After the delivery time has passed — Replacement or full refund
MODAVES Club box you didn't want Before dispatch: contact us; after delivery: 30 days, items unused Paid by you (after delivery) Full refund of that month's payment

Hygiene-sealed items

For hygiene reasons, briefs, thongs, boxer shorts and other underwear bottoms (including those in MODAVES Club boxes) are shipped in a sealed hygiene bag and are marked as hygiene-sealed on the product page. They can be returned for change of mind only if the hygiene seal is unbroken. Faulty, damaged or wrong items are always covered, sealed or not.

All other items (bras, bodysuits, shapewear, other clothing) can be returned for change of mind if they are unworn, unwashed and have their original tags. Trying an item on as you would in a shop is fine.

How to return

  1. Email support@modaves.com with the subject Return request — [order number] and list the items you are returning.
  2. Within one working day we send you the UK return address and a return reference.
  3. Pack the items securely with the return reference and send them within 14 days. We recommend a tracked service; keep your proof of postage.
  4. We inspect returns within five working days of arrival and refund you straight away.

Return postage

For change-of-mind returns, you pay the return postage. If we sent you a faulty, damaged or wrong item, we pay: we send you a prepaid label or reimburse your postage.

Refunds

We refund the price paid for the returned items to your original payment method. Delivery is free, so there is no delivery charge to refund. For cancellations under the Consumer Contracts Regulations, we refund within 14 days of receiving the goods or your proof of postage. Your bank may take a few extra days to show the refund; we can give you a refund reference.

If you return part of an order that had a discount, the refund reflects the discounted price you paid for those items.

MODAVES Club boxes

Forgot to skip or cancel? If you contact us before your box is dispatched, we cancel that month's box and refund the payment in full. If it has already been delivered, you can return it unused (underwear bottoms still in their sealed hygiene bags, bras unworn with their original tags) within 30 days of delivery for a full refund of that month's payment. See the Club Regulations.

Exchanges

To exchange for another size or colour, return the item and place a new order, or email us and we will arrange the exchange. If we sent the wrong size or colour, we pay all postage.

Cancelling before dispatch

Email us as soon as possible. If your order hasn't left our warehouse, we cancel it and refund you in full. If it has already shipped, you can return it under this policy.

Your statutory rights

Under the Consumer Contracts Regulations 2013 you can cancel an online purchase within 14 days of delivery (except hygiene-sealed items once the seal is broken). Under the Consumer Rights Act 2015 you have separate rights for faulty goods, including a 30-day right to reject. Our 30-day policy adds to these rights and does not replace them.

Disagree with a decision?

Reply to the same email thread and ask for a supervisor review. We will look again and explain our decision.

Last updated: 19 October 2026.