Order Tracking Information

We keep you updated from the moment you order until your parcel arrives.

How to track your order

When your parcel leaves our warehouse, we email you the tracking number and link. You can also see your order status, including your MODAVES Club boxes, in your account or at [ORDER TRACKING URL].

Order stages

1. Order received: payment is confirmed and you receive an order confirmation.
2. Processing: we pick and pack your order from our stock (see processing times in our Shipping Policy).
3. Dispatched: your parcel has left our warehouse and you receive your tracking link.
4. In transit: your parcel is on its way with the carrier.
5. Delivered: the carrier has delivered your parcel.

Tracking can take up to 24 hours after dispatch to show the first scan.

No tracking email?

Check your spam folder and the email address used at checkout. If the processing time has passed and you haven't received tracking, email support@modaves.com with your order number and we will check it for you.

Late, lost or missing parcels

If your parcel is late or tracking hasn't updated, contact us. We check with the carrier and, if the parcel is lost, send a replacement or refund you in full. If tracking says "delivered" but you can't find it, contact us and we will investigate with the carrier.

Scam delivery messages

We never charge a delivery fee. If you receive a message asking you to pay to release a MODAVES parcel, it is a scam. Always check tracking through the link in our email or on modaves.com.

Change of address or cancellation

Email us as soon as possible. We can make changes until your parcel leaves our warehouse.

Last updated: 19 October 2026.