FAQ – Frequently Asked Questions

Shopping and products

What does MODAVES sell?

Our own collection of women's underwear, bras, shapewear, bodysuits and everyday essentials, plus MODAVES Club, our monthly underwear subscription.

Do you deliver outside the UK?

No. We currently deliver to UK addresses only (England, Scotland, Wales and Northern Ireland).

What currency are prices in?

Pounds sterling (GBP). Standard UK delivery is free, and the checkout shows the full price before you pay.

How long does delivery take?

See the delivery times in our Shipping & Delivery Policy.

How do I track my order?

Use the tracking link in your dispatch email or check your account. See Order Tracking Information.

Can I change or cancel my order?

Yes, until it leaves our warehouse. Email support@modaves.com with your order number as soon as possible.

Returns and refunds

What is the return period?

30 days from delivery. See our Returns & Refunds Policy.

Can I return underwear?

Underwear bottoms (briefs, thongs, boxer shorts) ship in a sealed hygiene bag and can be returned for change of mind only if the seal is unbroken. Bras, bodysuits, shapewear and other clothing can be returned unworn with tags. Faulty or wrong items are always covered.

Who pays return postage?

You do for change-of-mind returns. We do if the item is faulty, damaged or wrong.

How fast are refunds?

We inspect returns within five working days of arrival and refund to your original payment method straight away. Your bank may take a few extra days to show it.

Is there a warranty?

Your rights under the Consumer Rights Act 2015 always apply. See our Warranty & Replacement Policy.

Payments

Which payment methods do you accept?

Visa and Mastercard credit and debit cards, plus Apple Pay and Google Pay where shown at checkout. See Payment Methods & Secure Checkout.

How will the charge appear on my statement?

Product orders appear as [STORE DESCRIPTOR]. MODAVES Club payments appear as [CLUB DESCRIPTOR].

MODAVES Club

Do I need Club to shop?

No. Anyone can buy any product without subscribing.

How does Club work?

Choose one of four plans: Essentials (2 pairs, £29.99/month), Trio (3 pairs, £39.99/month), The Set (a bra and matching underwear, £49.99/month) or The Set Plus (a bra and 2 matching pairs, £59.99/month). Delivery is free, and every box arrives in your size and style. Choose your design each month in your account, or we pick one for you. See the Club FAQ.

Can I skip a month?

Yes, as often as you like, for free. Click Skip this month in your account or in your reminder email before 23:59 on the day before your billing date. You won't be charged and no box is sent that month.

How do I cancel?

Click Cancel subscription in your account at [CLUB MANAGEMENT URL], or email Cancel MODAVES Club to support@modaves.com. It's free and stops all future payments immediately.

Help and privacy

How do I contact you?

Email support@modaves.com or call [PHONE NUMBER]. Hours are on our Contact Us page.

How is my data used?

To process orders, provide support, manage your account and subscription, and, with your consent, send marketing. See our Privacy Policy and Cookie Policy.

How do I make a complaint?

Email support@modaves.com with your order number and what you would like us to do. We will investigate and reply with our decision.

Last updated: 19 October 2026.