MODAVES Club – FAQ

MODAVES Club is our optional monthly underwear subscription for UK customers: a new pair of underwear delivered to your door every month. You never need to subscribe to shop with us.

The basics

How does it work?

You choose a plan and receive a new box every month in your size and preferred style:

Plan Price per month Each monthly box contains
Essentials £29.99 2 pairs of underwear (briefs, thongs or boxer shorts)
Trio £39.99 3 pairs of underwear (briefs, thongs or boxer shorts)
The Set £49.99 1 bra and 1 matching pair of underwear
The Set Plus £59.99 1 bra and 2 matching pairs of underwear

All prices include free tracked UK delivery.

How do I choose my design?

Each month, you can choose your designs in your account from the current collection before 23:59 on the day before your billing date. If you don't choose, we pick a design for you in your size and preferred style. Your reminder email shows the design we've picked so you can change it.

Is there a free trial or discounted first month?

No. Your first box is charged at the full price when you subscribe, and there is no minimum term.

Can a subscription be added to my order by mistake?

No. You subscribe only by choosing MODAVES Club and ticking a separate box to agree to monthly billing. Buying a product, checking out as a guest or signing up to our newsletter never subscribes you.

Can I subscribe from outside the UK?

No. MODAVES Club is available for UK delivery addresses only.

Billing and delivery

When am I charged?

On the day you subscribe and on the same date each month after that. If a month doesn't have that date, we charge on the last day of the month. Your next billing date is always shown in your account.

When does my box arrive?

We dispatch your box within [CLUB DISPATCH DAYS] working days of each payment and email you a tracking link. See delivery times in our Shipping Policy.

Will you remind me before charging?

Yes. We email you 7 days and 2 days before every monthly payment with the amount, the date, the design in your next box, and links to change your design, skip the month or cancel.

How will the charge appear on my statement?

As [CLUB DESCRIPTOR — e.g. MODAVES CLUB].

Can I change my plan?

Yes. You can move to any other plan in your account at any time. If you change before 23:59 on the day before your billing date, your next payment and box follow the new plan. There is no fee for changing.

Can I change my size, style or address?

Yes, at any time in your account. Changes made before 23:59 on the day before your billing date apply to that month's box.

What if a payment fails?

We email you a secure link to update your card. We retry the payment at most twice over the next 7 days. No box is sent until the payment succeeds, and there are no late fees. If the payment still fails, your subscription is paused until you update your card or cancel.

Can the price change?

We give you at least 30 days' notice of any price change, and you can cancel before it applies.

Skipping and cancelling

Can I skip a month?

Yes, as often as you like, for free. Click Skip this month in your account or in your reminder email, or email Skip this month to support@modaves.com, before 23:59 on the day before your billing date. You won't be charged and no box is sent that month. Your subscription restarts automatically the following month, and you can undo a skip until the same deadline.

How do I cancel?

Click Cancel subscription in your account at [CLUB MANAGEMENT URL], email Cancel MODAVES Club to support@modaves.com, or call us. No reason needed and no fee. All future payments stop immediately, and you receive a confirmation by email straight away. A box you have already paid for is still delivered.

I forgot to skip or cancel. Can I get my money back?

Yes. If you contact us before the box is dispatched, we cancel that month's box and refund the payment in full. If the box has already been delivered, return it unused (underwear bottoms still in their sealed hygiene bags, bras unworn with their original tags) within 30 days of delivery and we refund that month's payment in full.

What if something is wrong with my box?

If an item is faulty, the wrong size or not what you chose, contact us and we will replace it or refund you, even if the seal is broken. See our Warranty & Replacement Policy.

Help

Email support@modaves.com or call [PHONE NUMBER]. Full terms: MODAVES Club Regulations.

Last updated: 19 October 2026.