MODAVES Club Regulations

MODAVES Club is an optional monthly underwear subscription for UK addresses. You are charged automatically every month until you cancel, and each payment is for that month's box. You can skip any month or cancel at any time, free.

Key information

Feature Details
Plans and prices Essentials £29.99 (2 pairs) · Trio £39.99 (3 pairs) · The Set £49.99 (bra + 1 matching pair) · The Set Plus £59.99 (bra + 2 matching pairs), per month, including free UK delivery
What you receive One box every month in your sizes, with underwear bottoms in sealed hygiene bags
Design Chosen by you each month, or picked by us in your size and preferred style
First payment When you subscribe, at the full price
Renewal Automatically every month on your billing date until you cancel
Dispatch Within [CLUB DISPATCH DAYS] working days of each payment, with tracking
Reminders Email 7 days and 2 days before every payment, with links to change your design, skip or cancel
Free trial / minimum term None / none
Skip a month Any month, free, until 23:59 on the day before your billing date
Cancellation Any time, free, online in your account, by email or by phone
Change plan Any time, free, in your account
Unwanted box Full refund if you tell us before dispatch, or if you return it unused within 30 days of delivery
Delivery area United Kingdom only
Statement descriptor [CLUB DESCRIPTOR — e.g. MODAVES CLUB]

1. Provider

MODAVES Club is provided by SO CREPES, trading as MODAVES, a SARL registered with the RCS of Nîmes under number 908 134 794, head office 27 Boulevard Gambetta, 30000 Nîmes, France. Email: support@modaves.com. Telephone: [PHONE NUMBER].

2. Eligibility and subscribing

You must be at least 18, have a UK delivery address and give accurate billing and contact details. Subscribing is never required to buy products.

Before you pay, the signup page shows the monthly price, what each box contains, the billing date, the skip, cancellation and refund terms, and a link to these Regulations. You subscribe only by ticking a separate, unticked box agreeing to monthly billing and confirming the purchase. A product purchase, guest checkout, cookie consent or newsletter signup never subscribes you.

3. Price and billing

MODAVES Club has four plans. The price depends on the plan you choose:

Plan Price per month Each monthly box contains
Essentials £29.99 2 pairs of underwear (briefs, thongs or boxer shorts)
Trio £39.99 3 pairs of underwear (briefs, thongs or boxer shorts)
The Set £49.99 1 bra and 1 matching pair of underwear
The Set Plus £59.99 1 bra and 2 matching pairs of underwear

All prices include free tracked UK delivery.

Your first payment is taken at the full price when you subscribe, and then on the same date each month, unless you skip that month (section 6). If a month doesn't have that date, we charge on its last day. Your next billing date is shown in your account and in every reminder. Each payment pays for one box.

4. Your monthly box

Each box contains the items included in your plan (see section 3), from our current collection, in the sizes and style saved in your account. Underwear bottoms are packed in sealed hygiene bags. For The Set and The Set Plus, your bra and underwear come from the same matching design.

You can choose the designs for your next box in your account until 23:59 on the day before your billing date. If you don't choose, we pick a design in your size and preferred style, and show it in your reminder emails so you can change it. If a design you chose sells out before your box is packed, we email you and send our closest match in the same size and style, unless you reply asking us to cancel that box for a full refund.

We dispatch your box within [CLUB DISPATCH DAYS] working days of each payment and email you a tracking link. Your first box is dispatched within [CLUB DISPATCH DAYS] working days of subscribing.

5. Confirmations, receipts and reminders

When you subscribe, we email you a confirmation showing the price, what you receive, your billing date, and links to manage, skip or cancel your subscription. After each payment, we email a receipt, and when your box is dispatched, a tracking link.

We email you 7 days and again 2 days before every monthly payment, showing the amount, date, the design in your next box, and links to change your design, skip the month or cancel. These emails are sent whether or not you receive marketing emails.

6. Skipping a month

You can skip any monthly payment, free of charge, as often as you like, including several months in a row.

  • How: click Skip this month in your account at [CLUB MANAGEMENT URL] or in your reminder email, or email Skip this month to support@modaves.com.
  • Deadline: before 23:59 on the day before your billing date. You can undo a skip until the same deadline.
  • What happens: no payment is taken and no box is sent that month.
  • Billing restarts automatically on your next billing date unless you skip again or cancel.

We email you a confirmation of every skip showing your next billing date. Skipping does not cancel your subscription; to stop all future payments, cancel as described in section 8.

7. Changing your subscription

You can change your plan, sizes (including bra size), preferred style and delivery address in your account at any time, free of charge. Changes made before 23:59 on the day before your billing date apply to that month's payment and box; later changes apply from the following month. If you change plan, we show the new monthly price before you confirm.

8. Cancelling

You can cancel at any time, for free, without giving a reason:

  • Online: sign in at [CLUB MANAGEMENT URL], go to Subscription and click Cancel subscription. It works on mobile and takes less than a minute.
  • By email: send Cancel MODAVES Club to support@modaves.com from your account email address.
  • By phone: call [PHONE NUMBER] during opening hours.

Cancellations received before your next billing date take effect immediately, including outside opening hours, and no further payments are taken. If a payment is taken after you cancelled, we refund it in full. You receive a cancellation confirmation by email straight away. A box you paid for before cancelling is still dispatched, unless you ask us to cancel it under section 9.

9. Unwanted boxes and refunds

  • Before dispatch: if you contact us before your box is dispatched, we cancel that box and refund that month's payment in full.
  • After delivery: you can return a box unused (underwear bottoms still in their sealed hygiene bags, bras unworn with their original tags) within 30 days of delivery for a full refund of that month's payment. You pay the return postage, as for other change-of-mind returns.
  • Faulty, wrong or damaged items: replaced or refunded at our cost, whether or not the seal is broken.
  • Not delivered: if your box doesn't arrive, we replace it or refund you in full.

Refunds go to the card used for the payment within five working days of approval. Your bank may take a few extra days to show them.

10. Failed payments

If a monthly payment is declined, we email you a secure link to update your card. We retry the payment at most twice over the following 7 days. No box is sent until the payment succeeds, and there are no late fees or interest. If the payment still fails, your subscription is paused until you update your card or cancel.

11. Price and plan changes

We give at least 30 days' notice by email of any price change or change to what your plan's box contains, showing the old and new terms, the date they start and how to cancel. If we ever stop offering MODAVES Club, we give you at least 30 days' notice and take no further payments.

12. Product orders

Your subscription and your product orders are separate. Cancelling MODAVES Club doesn't affect orders you have placed. Returns of product orders follow our Returns & Refunds Policy.

13. Fraud and abuse

We may suspend subscriptions used for fraud or stolen cards. In that case no further payments are taken and any payment for an unsent box is refunded to the original card.

14. Payments and security

Subscription payments are processed by our licensed payment provider, with SO CREPES (trading as MODAVES) as the merchant, and appear on your statement as [CLUB DESCRIPTOR]. Your card is stored securely by our payment provider for monthly billing; MODAVES never stores your full card number. If you see a charge you don't recognise, email support@modaves.com.

15. Records

We keep a record of your signup consent, the version of these Regulations you accepted, your payments, boxes, reminders, skips, refunds and cancellation. You can ask for a copy at any time. Your data is handled under our Privacy Policy.

16. Your statutory rights

Under the Consumer Contracts Regulations 2013, you can cancel your subscription within 14 days of receiving your first box. If you return that box unused (underwear bottoms still in their sealed hygiene bags, bras unworn with their original tags), we refund it in full; if a hygiene seal is broken, you can still cancel all future boxes at no cost. Your rights under the Consumer Rights Act 2015 for faulty goods always apply. These Regulations add to, and do not limit, your statutory rights, including any subscription rules that apply in the UK.

17. Contact

SO CREPES (trading as MODAVES)
Email: support@modaves.com
Telephone: [PHONE NUMBER]
Head office: 27 Boulevard Gambetta, 30000 Nîmes, France
Manage subscription: [CLUB MANAGEMENT URL]

We notify subscribers by email of material changes to these Regulations at least 30 days before they apply. We keep the version you accepted at signup.

Last updated: 19 October 2026.