Privacy Policy

This policy explains what personal information MODAVES collects, why we use it and your rights under data protection law: the EU General Data Protection Regulation (GDPR), the French Data Protection Act and, for customers in the UK, the UK GDPR. It applies to modaves.com, orders, customer accounts, customer support and MODAVES Club.

1. Who is responsible for your information

Controller: SO CREPES (trading as MODAVES), SARL
RCS: Nîmes 908 134 794
Head office: 27 Boulevard Gambetta, 30000 Nîmes, France
Privacy contact: support@modaves.com (subject: Privacy request)
Supervisory authority: Commission nationale de l'informatique et des libertés (CNIL), https://www.cnil.fr. Customers in the UK can also contact the Information Commissioner's Office (ICO), https://ico.org.uk.

2. Information we collect

  • Order and delivery data: name, billing and delivery address, email, phone number, items ordered, sizes, order history, tracking, returns and refunds.
  • Account and subscription data: login details, subscription start date, plan, size and style preferences, design choices, billing dates, payments, skipped months, reminders sent and cancellation history.
  • Payment data: transaction IDs, payment status, card brand and last four digits, received from our payment provider. We never receive or store your full card number or security code.
  • Communications: emails, support requests, returns correspondence, reviews and feedback.
  • Device and website data: IP address, browser and device type, pages viewed and cart activity, subject to your cookie choices.
  • Information you choose to give: wishlists, reviews, surveys and marketing preferences.

3. Why we use it and our legal basis

Purpose Legal basis
Processing orders, delivering products, managing your account and subscription Contract
Customer support, returns, refunds, fraud prevention and website security Contract and legitimate interests
Tax, accounting and other legal records Legal obligation
Marketing emails Consent, or soft opt-in for existing customers; you can unsubscribe at any time
Non-essential analytics and advertising cookies Consent
Improving our website and service Legitimate interests, subject to your cookie choices
Legal claims Legitimate interests or legal obligation

You never need to accept marketing or optional cookies to buy from us.

4. Emails

We send service emails such as order confirmations, dispatch notices, subscription confirmations, payment reminders, receipts, skip and cancellation confirmations. These are required to provide our service. Marketing emails are separate; every marketing email has an unsubscribe link.

5. Who we share information with

  • Our e-commerce platform provider, which hosts our store and checkout.
  • Our payment provider and acquiring bank, to process payments and refunds, store payment tokens for subscription billing, prevent fraud and handle disputes.
  • Carriers and our warehouse, to deliver orders and handle returns.
  • Customer support and email providers, to answer you and send service emails.
  • Analytics and advertising providers, only with your consent.
  • Professional advisers and authorities, where required by law.

We do not sell your personal information.

6. International transfers

Some of our providers process data outside the European Economic Area or the UK. We protect these transfers with adequacy decisions or standard contractual clauses (with the UK Addendum where required). You can ask us for details.

7. How long we keep it

Data Retention
Orders, payments and accounting records 10 years after the end of the financial year of the transaction
Customer service and complaints 3 years after the case is closed
Account and subscription data While your account is active, then 10 years for accounting records
Marketing preferences Until you withdraw consent; we keep a minimal record to respect your unsubscribe
Security and fraud logs [LOG RETENTION PERIOD]
Cookies See our Cookie Policy

8. Your rights

You can access, correct, delete, restrict or transfer your data, object to processing, withdraw consent and complain to the CNIL or, if you live in the UK, the ICO. We reply within one month. See Your Data Protection Rights.

9. Cookies

Essential cookies run the cart, checkout and security. Analytics and advertising cookies are only used with your consent. You can change your choices at any time via [COOKIE PREFERENCES LINK]. See our Cookie Policy.

10. Security

We protect your information with access controls, encryption and secure payment processing. If you suspect a security issue, see Report Security Issues.

11. Children

Our website is intended for adults. You must be at least 18 to subscribe to MODAVES Club. We do not knowingly collect children's data for marketing.

12. Automated checks

Our payment provider uses automated fraud checks on transactions. If an automated decision significantly affects you, you can ask for a human review.

13. Changes and complaints

If we change how we use your data, we update this policy and notify you where required. You can complain to us at support@modaves.com to the CNIL (cnil.fr) or, if you live in the UK, to the ICO (ico.org.uk).

Last updated: 19 October 2026.